Terms and Conditions

Distance Contract :The seller of the goods offered in this online store, SIA Dāvana Tev, registration number 40203464989, hereinafter referred to as the Seller, on the one hand, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, conclude the following Agreement:

The Seller undertakes to sell and deliver goods to the Buyer according to the Buyer's order.

Delivery and Payment Procedures

Ordering and Payment Procedure

The Buyer orders the goods through this website, specifying the type and quantity of the goods to be ordered. The Buyer has the option to make payment for the goods using the payment tools integrated into the online store or by paying the invoice prepared by the Seller and sent to the Buyer via email. The invoice is prepared electronically and is valid without a signature.

Payment options include:

Online banking via ESTO Pay tool: payment with your internet bank, bank transfer, ESTO 3 - Pay in 3 equal parts. No additional fees or interest. ESTO installment - pay conveniently and quickly for up to 60 months. Dāvana4U offers interest-free installments in collaboration with ESTO LV AS. ESTO 3 and ESTO installments - Purchases need to be confirmed with Smart-ID, eSignature, or internet bank. For more information about installment terms, see here - www.esto.eu/lv

Orders are processed and dispatched on the same day if the selected item is in stock, upon receipt of payment, or on the first business day following holidays or public holidays. Orders placed and paid by 16:00 (Latvian time) on a business day are dispatched the next business day or on the first business day following holidays or public holidays.

The Seller ensures dispatch of goods as follows:

• Goods available in stock are dispatched within 1-4 business days upon receipt of payment into the Seller's account.
• Custom orders are dispatched within 1 to 15 business days as per individual customer orders.
• Orders placed on Davana4u.lv are processed on business days from 9:00 to 17:30.

Discounts apply to products available on the Davana4U.lv website. Individual orders, including customizations (such as color, quantity, etc.), are subject to the customer's preferences and are considered individual orders; discounts do not apply.

*Exceptions may apply for discounts upon mutual agreement between the Seller and the Buyer at the beginning of order execution!

   Goods Delivery:

Goods are delivered using DPD, OMNIVA parcel lockers, or courier services. Free order pickup is available at Ganību dambī 22D, with prior arrangement.

Delivery fees:

• Latvia  OMNIVA parcel locker: €3.20
• Latvia DPD parcel locker: €3.20
• Latvia UNISEND  parcel locker: € 2,90 
  
• Lithuania/ Estonia  OMNIVA parcel locker: €4,99
• Lithuania/ Estonia  UNISEND parcel locker: € 3,20
  

DPD Courier delivery - prices start from €9 within Latvia.

All orders above €40.00 in Latvia and €75.00 in LT and EE qualify for free delivery.

• The goods ordered and paid by the Buyer are delivered to the delivery address specified by the Buyer. The Buyer can provide a different delivery address from the payment address. The Buyer may designate another person as the recipient. If the recipient is someone other than the Buyer, a different recipient of goods must be specified in the order form.
• The Seller delivers the Goods to the Buyer within the selected timeframe. The Buyer agrees that in exceptional cases, delivery of the Goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such cases, the Seller promptly contacts the Buyer to arrange an alternative delivery time.
• The Seller is not liable for failure to meet the delivery deadline of the Goods if the Goods are not delivered to the Buyer or are not delivered on time due to the Buyer's fault or circumstances dependent on the Buyer.
• Upon receiving the Goods, if the Buyer finds that the quantity of goods does not match the order or the delivered goods do not correspond to the order, and this is not indicated in the delivery documents, the Buyer must immediately inform the Seller by sending a relevant message to the Seller's designated email: [email protected] or by calling the support phone: +371 29863381.

Rights of Withdrawal

The Buyer has the right to withdraw from the purchase within 14 calendar days from the moment of receiving the Goods by sending a withdrawal form to the Seller. The withdrawal form can be found at the bottom of the page and should be sent to the email [email protected]. It is the Buyer's responsibility to return the Goods to the Seller within 7 days after sending the withdrawal letter, by agreeing with the Seller on the selection of the parcel address. The Seller will refund the money no later than 14 days from the day when all the necessary information and the Goods are received. The Buyer covers all expenses related to returning the Goods to the Seller. The refund will be made using the same payment method used for the initial transaction, unless otherwise agreed. In any case, no fees will be charged to the Buyer in connection with such refund. The Buyer cannot exercise the right of withdrawal if:

• The ordered Goods by their nature cannot be returned, or they are perishable or quickly expire.
• The ordered Goods are made specifically for the Buyer based on an individual order.
• The ordered Goods or their packaging have been opened or the Goods have been used.

According to Article 12, Paragraph 6 of the Consumer Rights Protection Law of the Republic of Latvia, "the consumer is responsible for maintaining the quality and safety of the Goods during the exercise of the right of withdrawal." The Seller reserves the right to refuse the Buyer's right of withdrawal or withhold compensation if the Goods are damaged due to negligent treatment or misuse, if the original packaging is lost, or if the packaging is significantly damaged.

If the dispute cannot be resolved through negotiations or correspondence, the parties will resolve the dispute in the courts of the Republic of Latvia, in accordance with Latvian legislation.

Data Processing

By providing the necessary information when placing an order, the Buyer confirms that they have read and agree that their provided data will be used by the Seller to process the Buyer's order and fulfill delivery of goods in accordance with the laws of the Republic of Latvia. By entering information, the Buyer agrees to receive notifications related to the processing of the Buyer's order at the specified email address.

Privacy Policy

1. General Terms

1.1. This Privacy Policy describes how SIA Dāvana Tev, registration number 40203464989, legal address Emmas iela 5-105, Rīga (hereinafter referred to as the "Data Controller") collects, processes, and stores personal data obtained from its customers and individuals visiting the Davana4U.lv website (hereinafter referred to as the "Data Subject" or "You").

1.2. Personal data refers to any information relating to an identified or identifiable natural person, i.e., the Data Subject. Processing includes any operation performed on personal data, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available.

1.3. The Data Controller complies with the legal principles of data processing and ensures that personal data is processed in accordance with applicable legislation.

2. Collection, Processing, and Storage of Personal Data

2.1. The Data Controller obtains, processes, and stores personally identifiable information primarily through the Davana4U.lv website and email communications.

2.2. By visiting and using the services provided on the website, you agree that any information provided is used and managed according to the purposes outlined in this Privacy Policy.

2.3. It is the responsibility of the Data Subject to ensure that the personal data provided is accurate, complete, and up-to-date. Providing knowingly false information is considered a violation of our Privacy Policy. The Data Subject must promptly notify the Data Controller of any changes to the provided personal data.

2.4. The Data Controller is not liable for any losses incurred by the Data Subject or third parties due to inaccurately provided personal data.

3. Processing of Customer Personal Data

3.1. The Data Controller may process the following personal data:

• Name, surname
• Contact information (email address and/or phone number)
• Transaction data (purchased goods, delivery address, price, payment information, etc.)
• Any other information provided during the use of our website services or when contacting us.

3.2. In addition to the above, the Data Controller has the right to verify the accuracy of the submitted data using publicly available registers.

3.3. The legal basis for processing personal data is outlined in Article 6(1)(a), (b), (c), and (f) of the General Data Protection Regulation:

• (a) The Data Subject has given consent to the processing of their personal data for one or more specific purposes;
• (b) Processing is necessary for the performance of a contract to which the Data Subject is a party or in order to take steps at the request of the Data Subject prior to entering into a contract;
• (c) Processing is necessary for compliance with a legal obligation to which the Data Controller is subject;
• (f) Processing is necessary for the purposes of the legitimate interests pursued by the Data Controller or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the Data Subject, especially if the Data Subject is a child.

3.4. The Data Controller stores and processes the Data Subject's personal data as long as at least one of the following criteria applies:

• The personal data is necessary for the purposes for which it was collected;
• Until the Data Controller and/or the Data Subject can realize their legitimate interests as provided by external regulatory laws, such as filing objections or submitting claims to court;
• As long as there is a legal obligation to retain the data, such as under the Accounting Law;
• As long as the Data Subject's consent to the respective processing of personal data remains valid, unless there is another lawful basis for the processing of personal data.

Upon expiration of the aforementioned circumstances, the period of retention of the Data Subject's personal data ends, and all relevant personal data is irrevocably deleted from computer systems and electronic and/or paper documents containing such personal data or these documents are anonymized.

3.5. To fulfill its obligations to you, the Data Controller has the right to transfer your personal data to its partners, data processors who process the necessary data on our behalf, such as accountants, courier services, etc. A data processor is a data controller. The payment processing platform is provided by the Citadele Bank.

3.6. Upon request, we may disclose your personal data to state and law enforcement authorities to defend our legal interests by preparing, submitting, and defending legal claims.

3.7. When processing and storing personal data, the Data Controller implements organizational and technical measures to ensure the protection of personal data against accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing.

4. Rights of the Data Subject

4.1. In accordance with the General Data Protection Regulation and Latvian legislation, you have the right to:

• 4.1.1. Access your personal data, receive information about its processing, and request a copy of your personal data in electronic format and the right to transfer this data to another controller (data portability);
• 4.1.2. Request correction of incorrect, inaccurate, or incomplete personal data;
• 4.1.3. Delete your personal data ("right to be forgotten"), except where the law requires data retention;
• 4.1.4. Withdraw your consent previously given for the processing of personal data;
• 4.1.5. Restrict the processing of your data – the right to request that we temporarily cease processing all of your personal data;
• 4.1.6. Lodge a complaint with the Data State Inspectorate.

Requests to exercise your rights can be submitted by sending an electronic request to the company's email address: [email protected].

5. Final Provisions

5.1. This Privacy Policy is developed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), as well as the laws of the Republic of Latvia and the European Union in force.

5.2. The Data Controller has the right to make changes or additions to the Privacy Policy at any time without prior notice. Amendments come into effect upon publication on the Davana4U.lv website.

Contacts: Email: [email protected] Phone: +37128240738